Refund policy

Thank you for choosing La Colibri Skincare for your sensitive skincare needs. We understand that sometimes returns or refunds may be necessary, and we are committed to making the process as easy as possible for you.

Please read our refund policy carefully before making a purchase:

1. Perishable products: Due to the sensitive nature of our products, we cannot accept returns on any perishable items. This includes all products that have a shelf life of less than 3 months, such as face masks, serums, and creams.

2. Non-perishable products: If you are not completely satisfied with your non-perishable purchase, we offer a 30-day refund policy. To be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

3. Shipping: The cost of shipping is non-refundable. You will be responsible for paying for your own shipping costs for returning your item.

4. Refund processing time: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. Refunds may take up to 10 business days to appear on your account.

5. Exchanges: We do not offer exchanges at this time.

6. Damaged items: If you receive a damaged item, please contact us immediately at support@lacolibriskincare.com with photos of the product and packaging. We will work with you to resolve the issue as quickly as possible.

We understand that time is of the essence with perishable products, so please contact us at support@lacolibriskincare.com within 24 hours of receiving your order if there are any issues. We will work with you to resolve the issue as quickly as possible.

Thank you for choosing La Colibri Skincare, and we hope you love your products!